Welcome to Digital Fiber Communication Network (DFCN). To ensure seamless enjoyment of our high-speed internet services, customers are requested to follow the terms and guidelines below:

1. Connection & Registration

Connection fees and security deposits for new connections will be determined by the authority. Submission of a photocopy of the National Identity Card (NID) and a copy of a photograph is mandatory for registration.

2. Billing & Payment Methods

All our internet packages operate on a prepaid basis. Bills must be paid before the start of each monthly billing cycle. Delayed payments will result in automatic system disconnection.

3. Device & Maintenance

ONUs or other devices provided for service remain under the customer's care. Repair or replacement charges resulting from mechanical damage or natural disasters must be borne by the customer.

4. Connection Relocation

Customers wishing to relocate their connection must notify our support center at least 7 days in advance. Relocation fees may vary by location and will be executed subject to technical verification.

5. Disconnection & Reconnection

Customers wishing to permanently close their connection must return the device to the office after clearing all due bills. Reconnection will require the payment of applicable reconnection fees at that time.

6. Internet Usage Policy

Any illegal activities, cybercrimes, or anti-state operations using our connection are strictly prohibited. Sharing the connection with third parties for commercial purposes is not allowed.

7. Technical Support

Our support team operates from 9:00 AM to 12:00 AM to resolve technical issues. We strive to repair major fiber cuts or uplink problems within the shortest possible time.

8. VAT & Tax Policy

Customers must pay applicable VAT and taxes on monthly bills according to government regulations. Any duties or fees mandated by BTRC may be adjusted with package prices.

9. Package Upgrades & Modifications

Customers can upgrade their packages at any time. However, requests for package changes will take effect after the current billing cycle ends. Additional service charges may apply for downgrades.

10. Policy Modifications & Rights

DFCN authority reserves the full right to modify or revise these terms at any time in accordance with BTRC guidelines and service quality improvements. Major changes will be communicated via website or notices.