Thank you for using our services. Digital Fiber Communication Network (DFCN) places the highest importance on the privacy and security of customer data. Below is a detailed breakdown of how we protect your information and billing transactions:

1. Personal Information Collection & Usage

To provide new internet connections and ensure uninterrupted service, we collect the customer's name, precise address, and active mobile number. This information is stored securely in our database and is used solely to improve service quality.

2. Billing & SSL Commerz Payment Security

To ensure a secure payment experience for our customers, we use **SSL Commerz**, one of the most trusted payment gateways in Bangladesh. Through this, you can seamlessly make payments using bKash, Nagad, Rocket, or any bank card with complete peace of mind.

3. Data Confidentiality & Protection

Your personal information and monthly billing history are stored on our highly secure servers. Under no circumstances do we disclose, exchange, or sell customer information to third parties for commercial purposes.

4. Network Monitoring & IP Management

To maintain service standards and resolve technical issues promptly, we monitor our network traffic. Your device's IP address is used exclusively to diagnose technical glitches.

5. Cookies & Website Tracking

To enhance your experience while using our website, we may utilize certain 'cookies'. This helps us understand what information visitors are looking for on the site and assists us in further improving our service standards.

6. Legal Obligations for Data Disclosure

If law enforcement agencies or government authorities lawfully request any customer information through proper legal procedures, we remain bound to provide such information in accordance with the prevailing laws of the country.

7. Uninterrupted Service Assurance & Maintenance

We are committed to providing 24/7 uninterrupted internet service to our customers. However, in the event of emergency maintenance or natural disasters causing temporary disruptions, we endeavor to notify customers in advance.

8. Control & Updating of Your Information

If your personal information (such as your address or mobile number) changes, you can notify our support center to have it updated. Accurate information helps us deliver uninterrupted service.

9. Policy Modifications & Notifications

To meet evolving needs and further improve customer service, DFCN reserves the right to modify this privacy policy at any time. Any major changes will be communicated to customers via our website.

10. Communication & Complaint Resolution

If you have any inquiries regarding our privacy policy or your payments, you can directly reach out to our support team. We are always accountable to our customers' trust.